MG Line Privacy Policy – Your Data, Your Rights, Our Responsibility

MG Line operates the online gaming and betting platform accessible at mgline.biz. For the purposes of this Privacy Policy, MG Line is the data controller — meaning MG Line is the entity responsible for deciding how and why your personal data is collected and processed when you register and use the platform.

The MG Line platform is designed for and marketed to Pakistani players. All account balances, transactions and prize payouts are denominated in Pakistani Rupees (PKR). Our support team is reachable at support@mgline.biz for any queries relating to this Privacy Policy, your personal data or your account.

By registering an account on MG Line or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. You may withdraw consent at any time — see Section 10 for your rights.

MG Line collects the minimum personal data necessary to provide you with a safe, functional and compliant gaming experience. The categories of data we collect are detailed in the table below.

MG Line collects personal data through the following channels and mechanisms.

• Direct input: Information you provide yourself when completing the registration form, submitting KYC documents, making a deposit, requesting a withdrawal, contacting customer support or responding to a promotion.
• Automated collection: Technical and device data collected automatically each time you visit mgline.biz or interact with the platform, including through cookies and server logs. See Section 9 for full details on cookies.
• Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, MG Line receives transaction confirmation data from the payment processor to verify the transaction. MG Line does not store your full payment credentials on its own servers — these are handled securely by the respective payment providers.
• Identity verification providers: When a KYC check is required, MG Line may use a third-party identity verification service to cross-check your identity documents. These providers operate under their own privacy policies and are bound by data processing agreements with MG Line.
• Analytics tools: MG Line uses analytics tools to understand how players use the platform at an aggregate level — which pages are visited most frequently, where users drop off during registration, how the lobby is navigated. This data is anonymised and aggregated wherever possible.

MG Line processes your personal data only for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of the platform. The main purposes are as follows.

• Account management: To create, maintain and manage your MG Line account, verify your identity and ensure your account settings and preferences are correctly applied.
• Transaction processing: To process your deposits and withdrawals in PKR, verify payment details, detect and prevent fraudulent transactions and maintain accurate financial records of your account balance and history.
• Game provision and bet settlement: To deliver the games and betting markets you access, settle your bets correctly, calculate bonus wagering and maintain your complete gaming history.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling, to apply and enforce any deposit, loss or session limits you have set and to action self-exclusion or cooling-off requests.
• Legal compliance: To comply with applicable legal and regulatory obligations, including age verification, anti-money laundering (AML) requirements and responding to valid requests from Pakistani law enforcement or regulatory authorities.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints and maintain records of support interactions.
• Platform improvement: To analyse aggregate usage data, identify technical issues, improve game performance and develop new features for Pakistani players.
• Marketing (with consent only): To send you information about MG Line promotions, bonuses and new games — but only if you have opted in to marketing communications. You can withdraw this consent at any time through your account settings or by emailing support@mgline.biz.

MG Line processes personal data under one or more of the following legal bases depending on the specific processing activity.

• Contractual necessity: Processing required to fulfil our contract with you — specifically, to operate your account, process your transactions and deliver the games and betting services you have signed up for.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, AML checks and responding to valid legal authorities.
• Legitimate interests: Processing that serves MG Line's legitimate business interests, provided those interests are not overridden by your rights. This includes fraud prevention, platform security, responsible gaming monitoring and product improvement.
• Consent: Processing based on your freely given, specific and informed consent — primarily used for marketing communications. You may withdraw consent at any time without this affecting your ability to use the platform.

MG Line does not sell, rent or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and Visa/Mastercard processing networks receive the transaction data necessary to process your deposits and withdrawals. These parties process your data under their own applicable privacy standards.
• Identity verification providers: Third-party KYC service providers may process your identity documents when a verification check is triggered. These providers are bound by data processing agreements with MG Line and are not permitted to use your data for any purpose beyond verification.
• Game technology providers: The providers of the games in the MG Line lobby may receive anonymised session data (e.g., game played, bet amount, result) for the purpose of game operation and statistical reporting. They do not receive your identity or contact data.
• Legal authorities: MG Line will disclose personal data to Pakistani law enforcement or regulatory authorities when legally required to do so by a valid court order, regulatory direction or similar legal instrument.
• Business transfers: In the event of a merger, acquisition or sale of all or part of MG Line's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this policy will be maintained.

MG Line takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your information against unauthorised access, loss, misuse or alteration.

• SSL/TLS encryption: Every page of the MG Line platform — including registration, login, the game lobby, deposit and withdrawal pages — is served over HTTPS with SSL/TLS encryption. Data in transit between your device and MG Line's servers is encrypted at all times.
• Password security: Account passwords are stored in hashed form. MG Line staff cannot view your password in plain text. If you forget your password, a reset is required — it cannot be retrieved.
• Two-factor authentication: MG Line offers optional two-factor authentication (2FA) for account login. We strongly recommend all registered players enable 2FA through their account settings.
• Access controls: Access to player personal data within MG Line is restricted to staff who require it to perform their specific role — customer support, finance, compliance and technical operations. All staff access is logged.
• Security monitoring: MG Line monitors platform activity for signs of unauthorised access, unusual account behaviour or attempted data breaches. Detected incidents are investigated and reported in accordance with applicable obligations.

While MG Line maintains robust security measures, no platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, contact MG Line immediately at support@mgline.biz and change your password without delay.

MG Line retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Key retention periods are as follows.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised. Anonymised aggregate data (e.g., total bets placed by all players in a month) does not constitute personal data and may be retained indefinitely for statistical purposes.

MG Line uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how you use the site.

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate between pages and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred lobby view and responsible gaming limits. These improve your experience but are not strictly essential.
• Analytics cookies: Used to understand how players navigate the platform at an aggregate level — which pages are most visited, how long players spend in different sections, where registration funnels drop off. This data helps MG Line improve the platform experience for Pakistani players. Analytics data is anonymised wherever possible.
• Performance cookies: Monitor platform loading times and technical performance to help the MG Line technical team identify and resolve issues that affect player experience, particularly for mid-range Android devices on Pakistani 4G networks.

You can manage cookie settings through your browser. Disabling all cookies other than essential ones may affect platform functionality. MG Line does not use third-party advertising cookies or behavioural tracking cookies that build profiles for advertising networks.

As a registered MG Line player, you have the following rights in relation to your personal data. To exercise any of these rights, contact MG Line at support@mgline.biz. We will respond to all verified requests within 30 days.

• Right of access: You can request a copy of the personal data MG Line holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data MG Line holds about you is inaccurate or incomplete, you can request that it be corrected. Basic account information such as email address and phone number can be updated directly in your account settings.
• Right to erasure: You can request that MG Line delete your personal data. This right applies where data is no longer necessary for the purpose it was collected, where consent is withdrawn or where processing is found to be unlawful. It does not apply where MG Line is legally required to retain data — for example, financial transaction records.
• Right to restriction: You can ask MG Line to restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being investigated.
• Right to object: You can object to processing based on legitimate interests — including profiling related to responsible gaming. Where processing is for direct marketing, you have an absolute right to object and processing must stop.
• Right to withdraw consent: Where processing is based on your consent — primarily marketing communications — you can withdraw consent at any time. This does not affect the lawfulness of processing that took place before withdrawal.

MG Line is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the MG Line platform, and MG Line does not knowingly collect personal data from individuals under 18.

If MG Line has reason to believe that an account is being used by a person under 18 — whether through age verification checks, a report from a parent or guardian or any other means — that account will be immediately suspended. Any deposits made will be returned and any gameplay or winnings will be voided.

If you believe a minor has registered on MG Line using false information, please contact us immediately at support@mgline.biz with as much detail as possible so we can investigate and act promptly.

MG Line reviews and updates this Privacy Policy periodically to reflect changes in how we process data, changes in applicable regulations or improvements to our data practices. The "last reviewed" date at the top of this policy will always reflect the most recent update.

For material changes — those that significantly affect how we use your data or your rights — MG Line will notify registered players via the email address associated with their account at least 14 days before the changes take effect. For minor clarifications that do not change the substance of how we process data, we will update the policy without individual notification.

Your continued use of the MG Line platform after a Privacy Policy update takes effect constitutes your acknowledgement of the revised policy. If you disagree with any updates, you may close your account before the new version takes effect by contacting support@mgline.biz.

All previous versions of the MG Line Privacy Policy are available on request by emailing support@mgline.biz.